Customer Care Executive (Female)
Featured
Full time
Customer Service
Posted 1 hour ago
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Job Overview
Vacancies
1 position
Employment Type
Full time
Category
Customer Service
Gender
Female
Job Location
Dhaka (Gulshan)
Salary
Negotiable
Experience
At least 1 year
Education
Bachelor / Graduation
Job Responsibilities
Employment Status: Full-time (Day Shift: 11:00 AM – 7:00 PM)Workplace: On-site (Office-based in Gulshan).Key Responsibilities
- Proper communication with Patients on the phone and in person Must be fluent in English.
- Answer online inquiries via WhatsApp inbox.
- Handle incoming calls and record them in the Gulshan branch logbook.
- Call and text patients to send appointment reminders.
- Schedule appointments from incoming calls/emails and record them in the logbook and software.
- Follow up on taken, cancelled, and unconfirmed appointments.
- Complete task logs and physically submit daily work reports.
- Ensure patients are properly assisted and represented at all times.
- Provide operational backup for both CSO and Pharmacy departments.
Requirements
- Only Female
- Language: Any English Fluency Course will be prioritized.
Educational Requirement
- Bachelor/Honors
- Minimum Graduation in any discipline. (O Level / English Version & English Fluency is highly required).
Experience
- At least 1 year
- The applicants should have experience in the following business area(s): Hospital, Pharmaceutical/Medicine Companies
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