Customer Service & Admission Officer
Featured
Full time
Customer Service
Posted 9 hours ago
· 1 views
Job Overview
Vacancies
1 position
Employment Type
Full time
Category
Customer Service
Gender
Female
Job Location
Dhaka (Banani)
Salary
৳ 25,000–25,000
Experience
At least 2 years
Job Responsibilities
Compass Education Group delivers the NCC Education International Foundation Programme, IELTS preparation, and the O/A Level programme through Compass International School. We are looking for a Customer Service & Admission Officer to support our current students across all three programmes while also converting new inquiries into enrolled students.Key Responsibilities
- Handle customer service inquiries from current NCC, IELTS, and O/A Level students through phone, WhatsApp, email, and walk-ins.
- Reply promptly to messages, comments, and direct messages on our social media pages.
- Handle new admissions inquiries (leads) across NCC, IELTS, and O/A Level, and work to convert them into enrolled students.
- Proactively follow up on every open lead—no inquiry should go cold without documented outreach.
- Counsel prospective students and parents on programme options across NCC, IELTS, and O/A Level.
- Maintain accurate, up-to-date records of both current-student interactions and new leads.
- Coordinate with academic and programme teams to resolve current student queries and concerns.
- Support campus visits, walk-ins, and information sessions for prospective students.
- Help meet monthly and termly enrollment and conversion targets.
Requirements
- Age 18 to 28 years
- Only Female
Educational Requirement
- Bachelor/Honors
Experience
- At least 2 years
- The applicants should have experience in the following business area(s): School, Coaching Center
- Freshers are also encouraged to apply.
Required Skills
Customer Service
Telesales
Benefits & Facilities
- Festival Bonus: 2
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