Customer Support - Executive/Sr. Executive (Asia & Europe)
Full time
Customer Service
Posted 1 day ago
· 2 views
Job Overview
Vacancies
1 position
Employment Type
Full time
Category
Customer Service
Gender
Not specified
Job Location
Dhaka
Salary
৳ 20,000–30,000
Education
Bachelor / Graduation
Job Responsibilities
About NZ:NZ is a global enterprise headquartered in Malaysia, with branches in Bangladesh, Nepal, Portugal, Maldives, and Dubai. The company operates through multiple concerns, focusing on Technology, Education, and Travel & Tours.With a strong foundation in Asia and Europe, NZ is steadily expanding its footprint across these regions, positioning itself as a diversified multinational group with expertise in innovation, learning, and global tourism.Job Responsibilities
- Handle Daily Queries from travel agents and provide timely support.
- Resolve Portal Issues including login and account-related problems.
- Coordinate with Teams such as Reservation, Ticketing, Sales, and Accounts.
- Maintain Relationships with travel agents and ensure smooth communication.
- Handle Complaints and ensure timely solutions.
- Support Onboarding for new agents and provide basic portal guidance.
- Perform Assigned Duties as directed by management.
Requirements
Experience
- 1–2 years of relevant experience in Customer Support or Travel Agency Operations preferred.
- Knowledge of GDS Systems and Travel Agency Processes will be an added advantage.
- Must be fluent in English (spoken and written).
- Strong communication and problem-solving skills.
- Ability to multitask and coordinate across departments.
- Professional attitude and customer-centric approach.
- Basic computer proficiency and email handling skills.
Educational Requirement
- Bachelor’s Degree in any discipline (Business Administration or relevant field preferred).
Experience
- 1 to 3 years
- The applicants should have experience in the following business area(s): Travel Agency
- Freshers are also encouraged to apply.
Benefits & Facilities
- T/A,Mobile bill,Performance bonus
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2 Salary Range: BDT 20,000 - 30,000 (based on experience, skills, and performance) Allowances: Travel allowance, mobile bill coverage, and performance bonus Lunch Facilities: Fully subsidized lunch provided Festival Bonus: Two festival bonuses annually Salary Review: Conducted on a yearly basis Sales Commission: Attractive monthly sales commission structure Global Exposure: Opportunity to work with global players across Asia and Europe Yearly Tour/Picnic: Annual company-sponsored tour or picnic for team building and recreation Foreign Work Possibility: Best performers may get opportunities for foreign work exposure
How to Apply
How to Apply
Please apply through the following link:
https://forms.gle/XvKPHNfLL3no3JZw6
Any Issues or Queries: hrdepartmentbd@mynztrip.com
Only shortlisted candidates will be contacted for further assessment.
Please apply through the following link:
https://forms.gle/XvKPHNfLL3no3JZw6
Any Issues or Queries: hrdepartmentbd@mynztrip.com
Only shortlisted candidates will be contacted for further assessment.
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